Fixed Fee IT Support
Keep the cost of your IT Support under control with a fixed fee monthly support agreement
Designed around the needs of clients without an expert in‐house IT support function, and who prefer to focus management energies elsewhere. In this scenario, we take full responsibility for your overall IT requirements, delivering day‐to‐day IT support and providing long‐term advice regarding IT‐related business issues.
Fixed cost IT support includes:
- All on-site support and network administration
- The option of regular on-site visits
- Unlimited service desk usage
- Remote-control support for faster problem resolution
- Proactive network, server and backup monitoring
- Business hours proactive resolution of network problems
- Server patches and security updates
- Reduced pricing for project work
We offer a full range of IT Support Services across North Devon
Support by Phone
85% of issues can be resolved over the phone or by remote access within the hour and if required an engineer can be onsite within 4 hours. We offer Fixed Fee or Pay as You Go Support.
Ticket Support System
We understand exactly how important support is to our customers. Our ticket system allows us to investigate any issues and questions whilst letting you carry on with your life as normal – you’re not stuck on hold or queuing!