About Us

About Us

We have years of knowledge and experience that can save you time and money.

Founded in 2009, Westward IT has grown steadily to become the preferred supplier of IT products and services to companies across Devon, North Cornwall and West Somerset.

Having firstly acquired the client base of Southern and West Solutions in August 2012, another Devon-based consultancy – BlueWave IT services – transferred its’ client base to Westward IT in December 2012 and continual organic growth through to the present day has resulted in Westward IT now being recognised as the premier supplier to over 150 business, educational and charitable organisations across the South West.

Mike Machin started his professional career as an in-store technical manager for a major retailer before moving to a precision engineering firm. Latterly Mike played a key role in IT for a UK based glass manufacturer which included work as a software engineer working on manufacturing production systems. In addition to his role as managing director of IT, Mike is the lead software developer for WIT Retail’s premium EPoS and accommodation management systems.

Mat Lemmings After starting his career as a technology journalist in London, Mat moved in to full-time IT 27 years ago, initially working as a networking engineer within print media. Having fulfilled many IT consultancy and management roles for companies such as Newbury Data, Coca-Cola Schweppes, Norsk Data, Oracle and the JLI group, Mat relocated to North Devon in 1999 and is managing director of WIT Retail and couples systems analysis and product design roles with the sales, marketing and operational management of both companies.

Phil Lacey is our technical director with responsibility for the management and delivery of our technical services to clients. Phil runs the technical team and is also our lead consultant in the areas of replication, disaster recovery and VoIP.

Sam Lake started work as a technical support analyst in 1999 and most recently served as IT manager for one of the leading security companies in the South West. He continues to deliver both on-site and remote support services to clients, specialising in Windows Server networks and is our lead consultant for wide area networking and Wireless LAN deployments.

Clarry Dunn is the sales manager for Retail Systems and uses his 30+ years of experience to provide clients with all of their point-of-sale and management reporting requirements and ensures complete after-sales service and support.

Roy Merchant works across both of our companies providing PC and server support to IT clients alongside project management, training and first-line post-sales support for our EPoS and hotel management systems.

Sue Johnson acts as operations manager for both companies. Working closely alongside Phil and Clarry, Sue is responsible for our finance, personnel and administrative functions.

James Everiss works within the retail company to identify new opportunities, build relationships and deliver cost-effective, well supported solutions to our retail customers.

In addition to our full time staff, we engage a number of consultants who work with us on a project-by-project basis, enhancing our core skills and providing specialist advice and guidance in areas such as data encryption and security, VoIP, e-Commerce, payment processing and CCTV systems.

We offer a full range of IT Support Services across North Devon

Emergency Support

We always prioritize emergencies and our aim is to respond as quickly as possible to your emergency, whether you are an existing client or not. Even if you already have a person responsible for your IT we can help.

Support by Phone

85% of issues can be resolved over the phone or by remote access within the hour and if required an engineer can be onsite within 4 hours. We offer Fixed Fee or Pay as You Go Support.

Call us on 08455 337 537

Ticket Support System

We understand exactly how important support is to our customers. Our ticket system allows us to investigate any issues and questions whilst letting you carry on with your life as normal – you’re not stuck on hold or queuing!